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TERMS AND CONDITIONS SERVICE

By using our website and services, you agree to the following terms and conditions stated ;

Acceptance of Terms of Usage

These Terms of Usage govern your access and use of this Site. By accessing or using this Site you agree to be bound by these Terms of Usage and to any additional guidelines, restrictions, or rules that may be posted in connection with specific sections or services of this Site. All such additional posted guidelines, restrictions, or rules are hereby incorporated by reference into these Terms of Use.

Hex Print reserves the right to make changes to this Site and to these Terms of Usage at any time without prior notice. You should review these Terms of Usage each time you access this Site.

You also agree that we may provide all legal communications and notices to you electronically by posting them on our website or, at our election, by sending an e-mail to the e-mail address you provided to us when you registered at our website. You may withdraw your consent to receive communications from us electronically by contacting customer care. However, if you withdraw your consent to receive our communications electronically, you must discontinue your use of your account.

 

General

All the terms and conditions and / or any transactions are subject to the laws of the State of Selangor.  We ( HEX PRINT ) is not responsible for the delay and / or damages resulting from Machinery Breakdown, Acts of God, and from other actions, both governmental and otherwise, including but not limited to war, riot, seizure, and embargo. The tools available on hexprnt.com to create document is the property of HEX VISUAL ENTERPRISE and its affiliated companies.  The Buyer’s order shall be deemed an acceptance of the Seller’s terms.  The Terms and conditions shall in all respects be governed by STATE OF SELANGOR law. 

Please be noted this is our working hour :

Monday – Friday : 10.00 AM – 7.00 PM

Saturday : 10.00 AM – 3.00 PM

Note: Working Days EXCLUDE Public Holidays and Sunday.

Please be noted this is for finishing product output, due to the differences in monitor / screen, the final printing products may have a slight difference of +/-10% in terms of colors and brightness.

Placing Order & Payment Terms

All products and services are subject to availability. HEX PRINT reserves the right to reject any order at any time, in its sole and absolute discretion, with no reasons required to be given. Orders are only confirmed upon your receipt of a written order confirmation from HEX PRINT.
 
HEX PRINT products and services may be modified at any time due to constant product development. HEX PRINT cannot guarantee to deliver the exact same products and services when reordering at a later point in time.

Deviations

1. No print run is identical for each print shop or company, and deviations may happen due to different techniques and material. Potential deviations and how we propose to resolve any issues are discussed below, to ensure the products and services stays as true as possible to the design.

2. Color Deviations.

Our experts are eager to deliver the highest quality to you. However, color deviations do occur and accuracy may slightly deviate from the provided artwork files. When placing an order with HEX PRINT, you accept certain limitations regarding the color accuracy.

This includes, but is not limited to:

2.1. There is no guarantee for the same color as compared to the screen or online proof colors. There may be significant changes when changing from the screen calibrated RGB to the printer based CMYK profile. Moreover, each screen can show different colors, independently of the exact color profile.
 
2.2. The same colors as previous print runs.
 
2.3. The same colors compared to digital proof colors, up to 10% deviation.
 
2.4. The same color within a print-run (first vs. last pages).
 
2.5. Deviation in physical dimensions (Size/Cutting/Etc.).
 
2.6. The deviation in size can be up to 3mm;
 
2.7. The deviation of the cutting position can be up to 2mm;
 
2.8. Orders can be printed with up to 5% variation in size;
 
2.9. The position of folding can deviate up to 1mm;
 
2.10. Imperfect hot stamp registration can be up to 0.5mm;
 
2.11. Imperfect spot UV registration can be up to 0.5 mm;
 
2.12. Imperfect embossing registration can be up to 0.5 mm;
 
2.13. Bleed mirroring deviation in case of customers’ artwork not following suggested bleed guidelines.

Cancellation and Refunds

HEX PRINT and its affiliated company will not refund any money for the orders that were shipped or were cancelled after the order was being processed.

 

Due to the nature of the product, no returns can be made once the order is processed and / or shipped. Any claims for defects, damages, or shortages must be made in writing within two (2) business days after receipt of the merchandise. We will replace only those orders that were processed incorrectly. The replacement of the order will take place only after the receipt of returned merchandise. We will not replace the order if it is determined by us that the order was misused or mishandle by the buyer or part of the order was used by the buyer and part of the order is being returned.

Limitation of Liability

HEX PRINT will not be liable in contract or in tort (including negligence) to the customer for incidental or consequential damages, arising out of or resulting from anybody’s performance or non-performance of our obligations. We shall not be liable to anyone for any kind of financial losses, cost, expenses, damages and / or other economic damages. 
 
The Buyer / Client agrees that the Buyer / Client will not hold HEX PRINT responsible for any and all loss, cost, expense, and damages (including legal costs) on account of any and all manner of claims, demands, actions, and proceedings that may be instituted against HEX PRINT and its affiliated company(s) on grounds alleging that the said work violates any copyrights, trademarks, service marks, or is scandalous, or invades any person’s right to privacy or other personal rights.

Reservation and Exception Products

HEX PRINT reserves the right to reject any orders for our products and services where we, in our sole discretion, deem the content to be inappropriate in our sole and absolute discretion. Inappropriate content includes, without limitation, any content that is unlawful, harmful, threatening, pornographic, discriminatory, profane or offensive, as well as anything that goes against moral and decent manners or could generate compensation claims, or harm unrelated parties.

Unauthorized photocopying of book is illegal under the Copyright Act 1987 (Copyright Act).

Shipping

Shipping terms are Free On Board (F.O.B) which can be describe as the point at which the seller (HEX PRINT) is no longer responsible for shipping cause.  We will arrange the shipping with the any available carrier / hub on behalf of the buyer.  Please be noted that The Buyer / Clients will be fully responsible for the shipping and handling cost. HEX PRINT will not be responsible for the delay in delivery, loss or damage of the order while the order is with the shipping carrier.

Governing Law and Jurisdiction

These Terms and Conditions shall be governed by and construed in accordance with the laws of Malaysia. By accessing this Website or purchasing any products and services through the Website, you hereby agree to submit to the exclusive jurisdiction of the courts of Malaysia.

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